Terms & Conditions Policy
These Terms & Conditions apply to the use of this website and the purchase of products from True Roll. By using this website or placing an order, you agree to be bound by these terms.
On-Returnable Items
True Roll is a UK-based sole trader business specialising in premium tabletop dice.
Website: https://trueroll.co.uk
Contact: info@trueroll.co.uk
Use of This Website
You agree to use this website for lawful purposes only. You must not misuse the website, attempt to gain unauthorised access, or interfere with its operation.
We reserve the right to suspend or restrict access if misuse is detected.
Products
All products are physical goods. Product descriptions and images are provided as accurately as possible, but colours and finishes may vary slightly due to manufacturing processes and screen displays.
All products are subject to availability.
Pricing & Payment
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All prices are listed in GBP (£)
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Prices include UK VAT where applicable
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Payment must be made in full at checkout
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We reserve the right to change prices at any time, but changes will not affect orders already placed
Orders are not confirmed until payment has been successfully received.
Delivery
We aim to dispatch orders promptly. Estimated delivery times are provided at checkout but are not guaranteed.
We are not responsible for delays caused by postal services, customs, or events outside our control.
Risk of loss passes to you once the order has been delivered.
Order Acceptance
Once your order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order.
We reserve the right to cancel an order if:
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Payment is not authorised
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A pricing or stock error occurs
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Fraud or misuse is suspected
If an order is cancelled, you will receive a full refund.
Returns & Refunds
You have the right to return most items within 30 days of receiving your order.
Non-faulty returns
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Items must be unused and in original condition
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You are responsible for return postage costs
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Original outbound shipping costs are non-refundable
Faulty or incorrect items
If an item is faulty or incorrect, please contact us before returning it. We will cover return postage where the fault is confirmed.
Refunds are processed once returned items are received and inspected.
For full details, please see our Refund & Returns Policy.
Consumer Rights
Nothing in these Terms & Conditions affects your statutory rights under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Intellectual Property
All content on this website – including text, images, logos, and branding – is the property of True Roll or its licensors.
You may not copy, reproduce, or distribute any content without prior written permission.
Liability
We are not liable for:
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Indirect or consequential losses
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Loss of profits, data, or business
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Delays or failures caused by events outside our control
Our total liability will not exceed the value of the order in question.
Third-Party Links
This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external sites.
Privacy & Cookies
Your use of this website is also governed by our:
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Privacy Policy
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Cookie Policy
Please review these documents for information on how we handle personal data.
Changes to Terms
We may update these Terms & Conditions from time to time. The version in effect at the time of purchase will apply to your order.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.